Shipping Details
SHIPPING POLICY
Currently, shipping for larger items is not available…In-store pick-up is available from our showroom at 2/142 Richmond Road Marleston SA 5033
We are happy to ship smaller items at your cost. Please contact us 08)082314884 if you would like you item shipped.
If you specifically require signature on delivery, there will be an additional charge of $2.95 added to you shipping cost.
To avoid collecting your parcel from the post office, we encourage customers to consider sending their orders to their work address or making use of a parcel locker service that may be more accessible after hours or closer to work etc.
AUTHORITY TO LEAVE
If you select ‘Authority to leave’, the courier will leave your order at your address, even if no one is around to receive it.
Please note, in this case The Luggage Place or the courier company cannot be held responsible for lost, stolen or damaged deliveries after they have been dropped off.
If you item is damaged in transit, please take a photo of the satchel and send it to us at theluggageplace@gmail.com
BULKY ITEMS
We only offer local pick-up for larger items
WHEN WILL MY INTERNET ORDER SHIP?
All orders will be dispatched the following business day, once payment has been received.
Further time may be required to process larger orders over $400 where there is a verification process to avoid fraud.
ORDER RUNNING LATE?
The Luggage Place makes every effort to deliver your Product according to the estimated delivery times. The estimated delivery times are in business days (Tuesday through to Friday) excluding public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.
WHERE WILL MY ORDER BE DISPATCHED FROM?
Your order is dispatched from our retail store at 2/142 Richmond Road Marleston South Australia 5033
CAN I TRACK MY ORDER?
Yes. All orders are sent using Australia Post’s eParcel or selected courier companies. You are emailed a tracking number and you can track the order via their website. If an incorrect delivery address has been supplied to the Luggage Place, the customer will be responsible for additional freight costs.
IS MY ORDER SECURE?
Yes! The Luggage Place has a secure website using SSL encryption for all transactions. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting The Luggage Place, you are accepting the practices described in our privacy notice.
