The Luggage Place offer a refund on goods purchased providing the following conditions are met:

The customer shall inspect the goods on delivery and should within fourteen (14) days of delivery notify The Luggage Place of any alleged defect, damage or failure to comply with the description or quote. Goods must be returned in original packaging and in saleable/new condition.

The Luggage Place do not accept items returned due to change of mind. DO NOT sign the delivery receipt until you have inspected the package for any damages. Packages leave our stores in good condition and The Luggage Place will not accept responsibility for goods damaged in transit unless the damage is noted on the drivers receipt.

The customer shall call The Luggage Place prior to returning goods. Returned goods will not be accepted without prior confirmation. In the unlikely event you are sent the incorrect item The Luggage Place will send and charge for the correct replacement item (if available) and arrange collection of incorrect item and credit upon return of incorrect item in good/original order and condition.